Booking Policy: Fifty percent of the total rental amount is due within 5 days of reserving your accommodation along with the signed contractual agreement. The balance of the rental amount is due 60 days prior to the arrival date. The cash security deposit is due 21 days prior to arrival. A minimum of 5 nights is required for each property unless otherwise negotiated. Housekeeping is not included in reservations of 5 nights or less. Cleaning during and after the rental period for short stays shall be at the expense of the Renter.
Payment Policy: Payments may be made by wire transfer or check. Wire transfer instructions are provided on the summary page of the contractual agreement. Credit Cards to be accepted in the near future.
Concierge and Service Fee: A 2.5% service fee will be added to the total amount of the rental and includes but is not limited to the following:
Full concierge and guest services
Rental car arrangement
Coordination of pre-arrival grocery shopping
Arrival meet and greet
Dinner reservations
Activity planning
Delivery of purchased Lift Tickets to the residence
24-hour on-call services during the rental period
Maintenance and staffing coverage for unforeseen property emergencies
Baggage handling and delivery to the residence
Shipping coordination (personal items)
and much more. Please ask your broker for more details.
Tax Rate: The current tax rate is 11% in Aspen, 6.5% for the outlying area and 12.8% in Snowmass Village.
Security Deposit and Refund: A cash security deposit is required with each rental and is due 21 days prior to arrival. Two credit cards are also required as backup to the cash security deposit. The deposit is refundable, less any incidental charges or property damage costs or repairs, as follows: a minimum of 75% within 30 days of departure with homeowner approval, the balance within 60 days after departure.
Cancellation Policy: Reservations are non-cancelable and non-refundable. We highly recommend purchasing travel insurance through our rental experts should cancellation be a possibility.
